Shipping policy
July 27, 2026

Thank you for shopping with Bengt Store. We are committed to delivering high-quality pet products to your doorstep as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

• Standard Shipping: 3–7 business days
• Express Shipping (where available): 1–3 business days
• International Shipping: 7–21 business days, depending on the destination and customs processing.

Delivery times are estimates and may vary due to weather, carrier delays, customs inspections, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

We may occasionally offer free shipping promotions on qualifying orders. Any applicable terms will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (when available). Tracking information may take up to 24 hours to become active.

International Orders

Customers are responsible for any applicable customs duties, import taxes, or additional fees required by their country's customs authorities. These charges are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Bengt Store is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update your order before it ships, but changes cannot be guaranteed once an order has been processed.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. Include your order number and, if applicable, photos of the damaged package or items. We will work with the shipping carrier to resolve the issue as quickly as possible.

Split Shipments

In some cases, your order may be shipped in multiple packages if items are stocked in different warehouses or to ensure faster delivery. You will receive separate tracking information for each shipment if this occurs.

Shipping Restrictions

Some products may have shipping restrictions due to local regulations or carrier limitations. If an item cannot be shipped to your location, you will be notified before your order is processed.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team through the contact information provided on the Bengt Store website. We are happy to assist you.